Contact Us
Got a question about a review, spotted something that needs updating, or just want to flag a new casino for us to look at? This page explains how to reach the Top Online Casinos team and what happens once you do.
How to reach us
The quickest way to get in touch is by email at [email protected]. Send us as much detail as you can — the casino name, the page you were reading, or a screenshot if it's a technical issue — and we'll pick it up from there. We read every message that comes in, though during busy periods it can take a little longer than usual to reply in full.
What we can help with
- Corrections or updates to information on a casino review, including bonus terms, licensing details, or payment methods that may have changed
- Questions about how we assess and rank the sites listed on Top Online Casinos
- Reporting a broken link, an outdated offer, or a technical problem with the site
- General feedback on your own experience with an online casino we've covered
- Media, partnership, or general business enquiries
What we can't help with
We're an independent review and comparison site, not an operator. That means a few things sit outside what we can do for you directly:
- We can't process deposits, withdrawals, or refunds — those requests need to go to the casino's own customer support team, which is usually reachable through live chat or a support email on the operator's website
- We can't verify your identity or handle KYC documents on a casino's behalf
- We can't resolve account disputes, but we can point you toward the licensing body listed on the operator's site, which is usually the right place to escalate an unresolved complaint
- We don't offer gambling advice tailored to your personal finances or circumstances
If gambling has stopped being enjoyable
If you're finding it hard to stick to limits, or gambling is starting to affect your finances, relationships, or wellbeing, that's worth acting on early rather than waiting. Most licensed US operators offer deposit limits, time-outs, and self-exclusion tools directly in your account settings. Our Responsible Gambling page covers these tools in more detail, along with where to find state and national support services.
Before you write in about a specific casino
If your message is about a particular operator's bonus, licensing, or terms, it helps to check the offer details shown alongside that casino on our site first — material conditions like wagering requirements, minimum deposits, and expiry dates are listed next to each offer, not buried in fine print elsewhere. If something still doesn't add up after that, tell us which casino and which detail, and we'll look into it.
Who's behind Top Online Casinos
You can read more about how this site approaches casino reviews and rankings on our About Us page. Our terms of use, including how the site itself operates, are set out in our Terms and Conditions.
Response times
We aim to acknowledge enquiries within a couple of business days. Straightforward questions or corrections are usually resolved quickly; anything that needs deeper research — like a licensing change or a shift in an operator's bonus terms — may take a little longer while we confirm the details before updating the site.